Abandonment Rate
2.6%
Reduction from 2021-2025
Deliver a better borrower experience that directly strengthens your servicing operation. With faster resolutions, clearer communication, and consistent support from a highly trained customer service team, you can reduce call volume and escalations while keeping borrowers informed and confident. The result is higher satisfaction and retention, stronger brand protection, and the peace of mind that your customers are receiving the level of service they deserve.
With measurable performance that delivers faster answers, more questions resolved on the first contact, and fewer frustrations and complaints, you benefit from fewer escalations and a stronger customer experience.
2.6%
Reduction from 2021-2025
80%
Resolved the first time
44s
Twice as fast as competitors
70%
Lower than larger competitors
Every interaction is a reflection of your brand and your relationship with borrowers, which is why we approach service with urgency, accuracy, and empathy when it matters most. Your success is what drives us, earning confidence through consistent follow-through and helping you deliver a borrower experience people remember for the right reasons.
ServiceMac is more collaborative and responsive in their approach than many of traditional subservices. Their team is accessible, they listen, and they’re open to tailoring their processes to meet specific needs of client vs. one size fits all approach.
Overarching strength “sense of partnership”; they genuinely are invested in helping clients succeed.
ServiceMac demonstrates strong ability and expertise for an appropriate risk and control environment
This form is intended exclusively for lenders and client partners seeking information about our solutions. It is not intended for consumer or borrower inquiries. Borrowers needing assistance should sign in to myservicemacusa.com or visit Borrower Support.
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