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Network Technical Support

Integration with Windows Networks
The Mac and Windows support specialists of Associated Technical Services can help you integrate Apple Macintosh and Windows computers into seamless networks with resource sharing and collaboration support. Enabling productive co-existence between a mix of servers and workstations powered by Mac OS X and Windows requires extensive knowledge of and experience with Apple Macintosh with Windows technology. ATS' certifications in Windows and Macintosh consulting makes it possible to offer world class support to companies who depend on these technologies to keep their competitive edge.

Network Infrastructure Configuration and Support
Our Mac OS X OSX ACHDS Certified specialists can help you incorporate Mac computers powered by Apple's latest operating system into your Windows network. Our certified Microsoft consultants and Cisco support partners can help you configure a secure network and communications infrastructure that allows both Mac and Windows users to share data and resources.

Because of our technically-savvy and highly skilled network engineering staff, we are able to offer the following services:

  • Firewalls, routers and switches
  • Network/WAN disaster recovery plans and systems
  • Network-based application management and integration
  • Network needs analysis
  • Global infrastructure and Wide Area Network topology design
  • Proactive remote monitoring
  • Remote administration
  • Reliable Internet access
  • Remote Access
  • Cabling design and recommendations
  • Custom web development
  • Network and server optimization

On-site Service
Some network problems require onsite support and troubleshooting. ATS has a strong team of experienced network engineers, including Microsoft-certified field technicians and engineers who can deliver technical services anywhere in the North Texas Area. Associated can also provide onsite service throughout North America to clients who have WAN-connected offices or affiliates.

Remote Support
Associated's remote support and troubleshooting services give you the greatest leverage for your budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable ATS to resolve most WAN problems without wasting time and expense by traveling to your site. We are a pioneer in providing remote network support and have developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.

24x7 Support/Additional Staffing
ATS offers 24x7 support to keep mission-critical systems running smoothly. Also, if you have special network migration or upgrade projects that temporarily require additional IT staff, we can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.

Expert Consulting
Our network consulting services give your small business affordable access to expertise in technical areas where you may lack in-house resources. ATS' system engineers can provide insights on infrastructure and architecture that will allow your network to grow along with your business without busting your IT budget. Network consulting Services available from Associated Technical Services include:

  • Planning and strategy
  • Troubleshooting chronic network (WAN) problems
  • Creating a comprehensive Network security strategy
  • Maximizing system availability and performance through fault-tolerant configuration, efficient network architecture, and proactive monitoring.
  • Product/brand/model identification, bill of materials development, vendor selection and qualification, procurement coordination, and documentation

Associated's network consulting services are available for as-needed help, for specific projects, or for ongoing support.

Service Costs
ATS bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task. This billing policy can be a major benefit to Associated's customers, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.

Computer Network Consulting and Support
You can additionally protect your network with ATS' Additional Technical Support. In addition to managing and supporting your network environment, we ensure it is well protected.

  • Our 24x7 Remote Monitoring ensures your network infrastructure, servers and key applications are up and running at peak performance.
  • Email Protection Service keeps spam, viruses and phishing attacks away from your network and your users so you don't waste time removing these unwanted intrusions.
  • ATS Backup is crucial as one of the last lines of defense in protecting your network. If there is an attack, network outage or some other catastrophe, recovering your key data in record time can be the difference between staying in business or going out of business.
Network Consulting
We offer a full range of services, customized to your needs, at an affordable price. The right strategy makes a difference. As your network consultants we can devise a network infrastructure customized to your company's needs. We can help install a network management system with network performance and network security features to keep your business running smoothly. From day-to-day troubleshooting to strategic long term planning, we have you all covered. Contact Us to Get Started!
  • Call us at 972-233-0330 for a personal consultation with our technical resource team.
  • Email us: Use your email to contact us, and we'll be back to you within a business day.
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